Entry-Level IT Helpdesk & Documentation Specialist

TCM International Institute

Department: Information Technology

Reports To: IT Director

Job Type: Remote, Part-Time

Summary:

TCM seeks a motivated individual to provide Tier 1 IT support and create user-friendly documentation. This role is essential for enhancing our IT services and user experience, with a particular emphasis on supporting students, faculty, and staff with the Learning Management System (LMS), Student Management System (SMS), and Office 365 tools.

Key Responsibilities:

• IT Support:

  • Troubleshoot basic software/connectivity issues

  • Assist users with LMS, SMS, and Office 365 access and functionality

  • Utilize existing resources to provide solutions

  • Escalate complex problems when needed

• Documentation:

  • Develop clear guides, FAQs, tutorials in multiple languages, specifically addressing LMS, SMS, and Office 365

  • Maintain a centralized documentation database

• Training & Feedback:

  • Conduct training sessions for users on LMS, SMS, and Office 365 tools

  • Create instructional materials focused on these systems

  • Gather and analyze user feedback on IT services and documentation

• Collaboration:

  • Coordinate with IT and Digital Learning teams to align documentation and training with strategic goals

  • Collaborate with translation teams to ensure accurate multilingual resources

  • Promote IT services and resources, emphasizing support for LMS, SMS, and Office 365

Required Skills:

• Shared Values - Alignment with TCM's Christian faith and mission

• Ministry calling and passion for adult education

• Basic software/hardware troubleshooting

• Cybersecurity awareness

• Excellent written/verbal communication

• Clear, user-friendly writing style

• Detail-oriented and self-motivated

• Fluent English and at least one of the following languages:

  • Bulgarian

  • Czech

  • Hungarian

  • Polish

  • Romanian

  • Russian

  • Turkish

  • Ukrainian

Preferred Skills:

• IT helpdesk or technical support experience

• Familiarity with Learning Management Systems, Student Management Systems, and Office 365

• Familiarity with documentation tools

• Experience in educational/non-profit environments

Compensation:

• Competitive hourly rate

Additional Notes:

This role may evolve as TCM's needs grow. The successful candidate will play a vital role in shaping IT support and documentation at TCM, particularly in the area of educational technology tools.

Apply.

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